-
Set Up
-
Sound & Picture
-
Network & Troubleshoot
-
Aerial & Freeview
-
Mobile App
-
Quick Start Guide
-
Channel List and Content
-
Amazon Channels
-
Recordings
-
Other Features
-
Alexa voice control
-
Parental Controls
-
Accessibility
-
Membership and benefits
Netgem TV members are our customers who are on a monthly subscription directly with Netgem TV or through Three UK.
-
Warranty & Returns
Promoted articles
- What can I do on the Netgem TV mobile app?
- What's included in my box?
- How do I set up my new device?
- How do I pair my mobile phone/tablet with my Netgem TV device?
- Which connections are present on my Netgem TV device?
- What does the cast feature on the mobile app do?
- How do I connect my SoundBox HD to my Netgem TV device?
- How do I change the audio source/output of my SoundBox HD?
- Why can't I hear any sound from my Soundbox HD?
- How do I check my network connectivity status?
- How do I switch between a wired/wireless connection?
- My Netgem TV device is showing "No Signal", what should I do?
- How do I get Software Updates for my device?
- How do I restore my device to factory settings or reset?
- My device keeps shutting down randomly. How do I fix this?
- Which aerial can I use for Netgem TV?
- Why is my picture pixelated?
- How can I get newly added Freeview channels?
- Some channels are missing, what should I do?
- How do I access the picture-in-picture feature on the Netgem TV mobile app?
- How do I favourite channels within the Netgem TV mobile app?
- What can I do on the Netgem TV mobile app?
- How do I pair my mobile phone/tablet with my Netgem TV device?
- What does the cast feature on the mobile app do?
- Why is an application not working?
- How do I set up a recording or schedule a future recording?
- How do I set up my USB stick for recording on my Netgem TV device?
- Can I watch a programme and record at the same time?
- How do I pair my Netgem TV device with a Bluetooth device?
- How do I use the Accessible TV Guide?