How do I set up my new device?

To set up and start using your new device, please follow the two steps below:

1. Connecting your Netgem TV device to your TV:

• • Insert the HDMI cable into your Netgem TV device and TV
    • If you require assistance in locating the port connections, on your Netgem TV device, please click here
  • Connect your aerial cable into the "Aerial" port of your Netgem TV device
  • Link your Netgem TV device to your router using an Ethernet Cable or connect via WiFi
  • Insert the provided power supply cable and switch on your Netgem TV device using your remote control
  • Ensure that you're on the correct HDMI source. A welcome screen will appear.

       2. Configuring your Netgem TV device for use:

• • Follow the on-screen instructions to set up your device. The first step is to connect your box to the internet via ethernet cable or Wi-Fi. If your box is connected via ethernet cable all you need to do is select "Continue".   

• • If connecting via Wi-Fi, please select your Wi-Fi network and input the password.
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• • Set a 4-digit parental control pin and select to 'disable' or 'enable' your parental control settings. 

• • Your aerial would have scanned your channels. If an aerial cable was not connected, you can skip this step and revisit it later.

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  • Read through the terms and conditions, and select 'Accept'

• • A 4-digit code will appear on your TV screen and an instruction to download the Netgem TV mobile app, so you can register and pair your Netgem TV device. 
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  • Download the Netgem TV Mobile App from the Google Play Store or App store to complete the registration and set up of your Netgem TV device.

• • On your mobile app, follow the instructions and input the 4-digit code. This will pair your Mobile Phone and Netgem TV device
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  • Sit back, relax and enjoy our service.