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Netgem Support
Other Features
Other Features
Software Update
What did the most recent software update change?
Bluetooth
How do I pair my Netgem TV device with a Bluetooth device?
What are the limitations of the Enhanced Bluetooth Listening feature?
Parental Control
Can I set up Parental Controls for my device?
How do I change my PIN?
I have forgotten my PIN, how can I recover it?
Is it possible to hide and unhide channels?
Accessibility
How do I use the Accessible TV Guide?
Can I change the language of Audio Description?
Do all programmes have Audio description?
Can I get Audio Description on my device?
Can I get subtitles on my device?
Why aren't the subtitles of my selected language working?
Favourite Channel and watchlist
How do I access my Favourite Channels EPG?
How do I set Favourite channels?
My TV menu
What is the My TV area?