How do I change my PIN?

If for any reason you'd like to change your PIN please follow the steps below (we won't peek, we promise!)

1. Navigate to the "Settings" menu on your Netgem TV device
2. Under the "Personalisation" row, select "Parental Settings"

      3. Enter your PIN or Master PIN. If you have forgotten these, you may contact our support team by email at support@netgem.co.uk or through live chat (on the bottom-right corner of our website) 

      4. Select the "Modify PIN" option from the pop-up menu

      5. Enter a new PIN and under "Confirm", re-enter the new PIN. Then select "Continue"