Why aren't the subtitles of my selected language working? Subtitles are provided by the channel/broadcaster. If your selected language subtitle does not appear, then it is not available from the channel/broadcaster, itself. Related articles Can I get subtitles on my device? How do I set Favourite channels? How do I access my Favourite Channels EPG? What is the My TV area? Can I watch Freeview channels on my Netgem TV device if I don't have an aerial? Comments 0 comments Article is closed for comments.