Why is an application not working?

If an On-Demand App is not working, please carry out the following:

• Check if the other On-Demand apps are working, if not then:
  • Make sure your device is connected to the Internet. Your Netgem TV device can be connected to the Internet via Wi-Fi or Ethernet cable
  • When using Wi-Fi, make sure that the router is connected to the Internet and is not too far away from your Netgem TV device. If your content is buffering, this is a result of a slow internet connection
• Reboot your Netgem TV device and try accessing the On-Demand App again
• For more help, please click here

If the above does not resolve your issue, please contact our customer support team.

If we are unable to resolve your issue, there could be a temporary issue with the application. In this case, please visit the app's FAQs and/or directly contact the app's provider.

Please find the app provider's FAQs or Contact details, below: