What should I do if I am having issues with an On-Demand app?

If you are having any issues with your On-Demand App, please try the following:

• Check that your internet connection is working
• Check if the other 'On-Demand' apps are working
• Alter your HDMI resolution by: 

1. 1. Navigating to your 'Settings' avenue on your Netgem TV device
   2. Select 'Sound & Picture'

           3. Select 'HDMI Resolution'

           4. Select '1920*1080 p60' or '1280*720 p60'

           5. Try using the app again

Please Note

If the issue persists, please contact our support team on the live chat (bottom-right of this page).

If we are unable to resolve your issue, there could be a temporary issue with the application. In this case, please visit the app's FAQs and/or directly contact the app's provider.

Please click here to view a table, with a link to each app's FAQs or contact details.