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  1. Netgem Support
  2. Network & Troubleshoot
  3. Troubleshoot

Troubleshoot

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  • My Netgem TV device is showing "No Signal", what should I do?
  • How do I get Software Updates for my device?
  • How do I restore my device to factory settings or reset?
  • My device keeps shutting down randomly. How do I fix this?
  • How do I restore my NetBox 4K to factory settings or reset?
  • How do I reboot my Netgem TV device?
  • How do I change the idle standby time of my device?
  • What is Deep Sleep Mode?
  • How do I get a new pairing code, to pair the Mobile App to my device?
  • Where can I find the remote on the Netgem TV Mobile App?
  • Why is my device not responding to my remote control?
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