https://support.netgem.co.uk/hc/en-us 2025-09-18T12:33:44Z https://support.netgem.co.uk/hc/en-us/articles/360002256152-How-do-I-find-an-aerial-installer 2024-10-04T15:20:21Z https://support.netgem.co.uk/hc/en-us/articles/360002271791-How-can-I-get-newly-added-Freeview-channels 2024-10-04T15:18:48Z https://support.netgem.co.uk/hc/en-us/articles/360002272511-Why-can-t-I-see-an-LED-light-on-my-device 2024-10-04T14:55:07Z https://support.netgem.co.uk/hc/en-us/articles/360002272531-Which-connections-are-present-on-my-Netgem-TV-device 2024-08-23T15:28:28Z https://support.netgem.co.uk/hc/en-us/articles/360002274311-What-is-the-meaning-of-the-different-LED-colours-on-my-SoundBox-HD 2023-03-01T11:29:15Z https://support.netgem.co.uk/hc/en-us/articles/360002573452-Can-I-use-an-AUX-cable-for-audio 2024-08-23T17:32:57Z https://support.netgem.co.uk/hc/en-us/articles/360002573472-Can-I-play-music-using-a-USB-on-my-SoundBox-HD 2024-08-23T16:46:03Z https://support.netgem.co.uk/hc/en-us/articles/360002573632-My-Netgem-TV-device-is-not-detecting-my-Internet-connection-What-should-I-do 2025-07-09T15:06:29Z https://support.netgem.co.uk/hc/en-us/articles/360002573712-Why-is-my-device-not-responding-to-my-remote-control 2024-10-04T15:03:37Z https://support.netgem.co.uk/hc/en-us/articles/360002573732-My-device-keeps-shutting-down-randomly-How-do-I-fix-this 2024-10-04T15:02:13Z https://support.netgem.co.uk/hc/en-us/articles/360002573812-How-do-I-get-Software-Updates-for-my-device 2024-10-04T15:01:56Z https://support.netgem.co.uk/hc/en-us/articles/360002574032-Why-is-an-application-not-working 2024-10-04T15:33:36Z https://support.netgem.co.uk/hc/en-us/articles/360002575272-How-can-I-lock-On-Demand-Apps 2022-03-04T11:46:58Z https://support.netgem.co.uk/hc/en-us/articles/360002575392-Why-aren-t-the-subtitles-of-my-selected-language-working 2024-01-01T15:41:13Z https://support.netgem.co.uk/hc/en-us/articles/360002589851-Why-can-t-I-hear-any-sound-from-my-Soundbox-HD 2024-08-23T17:28:46Z https://support.netgem.co.uk/hc/en-us/articles/360002589911-How-do-I-change-the-audio-source-output-of-my-SoundBox-HD 2024-08-23T16:12:43Z https://support.netgem.co.uk/hc/en-us/articles/360002590091-How-do-I-switch-between-a-wired-wireless-connection 2024-10-04T15:04:20Z https://support.netgem.co.uk/hc/en-us/articles/360002590111-How-do-I-check-my-network-connectivity-status 2024-10-04T15:03:58Z https://support.netgem.co.uk/hc/en-us/articles/360002590271-How-do-I-restore-my-device-to-factory-settings-or-reset 2024-08-23T14:59:11Z https://support.netgem.co.uk/hc/en-us/articles/360002590291-How-do-I-change-the-idle-standby-time-of-my-device 2024-10-04T15:02:54Z https://support.netgem.co.uk/hc/en-us/articles/360002590591-How-do-I-subscribe-to-On-Demand-apps 2024-10-04T15:32:50Z https://support.netgem.co.uk/hc/en-us/articles/360002592171-How-can-I-unlock-channels-and-Apps 2023-08-17T14:31:35Z https://support.netgem.co.uk/hc/en-us/articles/360002649617-Which-devices-does-Netgem-TV-mobile-app-support 2024-10-04T15:29:30Z https://support.netgem.co.uk/hc/en-us/articles/360002672331-Which-devices-can-I-use-my-SoundBox-HD-on 2024-02-11T03:54:52Z https://support.netgem.co.uk/hc/en-us/articles/360002762358-What-is-the-My-TV-area 2024-10-04T15:43:30Z https://support.netgem.co.uk/hc/en-us/articles/360002785938-Can-I-use-the-Netgem-TV-mobile-app-abroad 2024-10-04T15:29:41Z https://support.netgem.co.uk/hc/en-us/articles/360002830572-What-happens-after-I-am-confirmed-eligible-for-return-replacement 2022-03-04T13:16:24Z https://support.netgem.co.uk/hc/en-us/articles/360002832012-What-happens-after-I-ship-my-Netgem-TV-device-for-replacement 2023-02-27T15:39:25Z https://support.netgem.co.uk/hc/en-us/articles/360002833532-How-can-I-get-a-refund-for-this-product 2022-03-04T11:42:01Z https://support.netgem.co.uk/hc/en-us/articles/360002845011-How-can-I-register-for-my-warranty-and-how-long-is-my-warranty 2022-03-04T11:53:43Z https://support.netgem.co.uk/hc/en-us/articles/360002845051-How-can-I-claim-my-warranty 2022-03-04T11:40:04Z https://support.netgem.co.uk/hc/en-us/articles/360002847911-For-how-long-will-I-get-warranty-for-the-replaced-product 2022-03-04T11:37:28Z https://support.netgem.co.uk/hc/en-us/articles/360003316738-How-do-I-subscribe-to-Netgem-TV-membership 2023-02-24T17:54:55Z https://support.netgem.co.uk/hc/en-us/articles/360003792212-Some-channels-are-missing-what-should-I-do 2024-10-04T15:18:59Z https://support.netgem.co.uk/hc/en-us/articles/360003792412-How-many-Freeview-Channels-can-I-get 2024-10-04T15:19:32Z https://support.netgem.co.uk/hc/en-us/articles/360003809291-Why-is-my-picture-pixelated 2024-10-04T15:20:09Z https://support.netgem.co.uk/hc/en-us/articles/360005034911-How-do-I-connect-my-SoundBox-HD-to-my-Netgem-TV-device 2024-08-23T17:09:50Z https://support.netgem.co.uk/hc/en-us/articles/360007234137-Can-I-record-a-live-TV-programme-on-my-Netgem-TV-device 2024-10-04T15:35:30Z https://support.netgem.co.uk/hc/en-us/articles/360007292138-Where-will-my-recordings-be-stored 2024-10-04T15:36:59Z https://support.netgem.co.uk/hc/en-us/articles/360008702878-What-are-the-recommended-USB-sticks 2025-07-09T15:00:31Z https://support.netgem.co.uk/hc/en-us/articles/360010476597-Can-I-change-the-Audio-Output-Mode 2024-10-04T15:00:08Z https://support.netgem.co.uk/hc/en-us/articles/360010553817-What-should-I-do-if-I-am-having-issues-with-an-On-Demand-app 2024-10-04T15:33:48Z https://support.netgem.co.uk/hc/en-us/articles/360010580898-How-do-I-change-the-HDMI-resolution-on-my-device 2024-10-04T15:00:44Z https://support.netgem.co.uk/hc/en-us/articles/360010580918-How-do-I-change-my-screen-size 2024-10-04T15:00:33Z https://support.netgem.co.uk/hc/en-us/articles/360010581458-Can-I-use-only-my-box-s-remote-to-control-my-TV 2024-10-04T15:00:21Z https://support.netgem.co.uk/hc/en-us/articles/360010592058-Can-I-change-the-Audio-delay-on-my-device 2024-10-04T14:59:55Z https://support.netgem.co.uk/hc/en-us/articles/360010600718-How-do-I-set-up-my-USB-stick-for-recording-on-my-Netgem-TV-device 2024-10-04T15:35:00Z https://support.netgem.co.uk/hc/en-us/articles/360010632497-How-do-I-set-up-my-new-device 2024-10-04T14:48:06Z https://support.netgem.co.uk/hc/en-us/articles/360010644998-Do-all-of-my-favourite-channels-appear-in-the-My-videos-page-of-the-mobile-app 2024-08-23T17:15:58Z https://support.netgem.co.uk/hc/en-us/articles/360010649198-How-do-I-set-up-a-recording-or-schedule-a-future-recording 2024-10-04T15:34:50Z https://support.netgem.co.uk/hc/en-us/articles/360010975617-I-ve-been-upgraded-to-the-latest-version-of-the-mobile-app-and-logged-out-What-should-I-do 2024-10-04T15:28:54Z https://support.netgem.co.uk/hc/en-us/articles/360014328077-Which-aerial-is-recommended-for-Netgem-TV 2025-09-18T12:33:44Z https://support.netgem.co.uk/hc/en-us/articles/360015378257-Which-buttons-and-functions-are-on-my-remote-control 2024-10-04T14:49:05Z https://support.netgem.co.uk/hc/en-us/articles/360018791777-Why-isn-t-Alexa-responding-to-my-voice-commands 2024-10-04T15:44:35Z https://support.netgem.co.uk/hc/en-us/articles/360018792097-How-do-I-unpair-Alexa-from-my-Netgem-TV-device 2024-10-04T15:44:10Z https://support.netgem.co.uk/hc/en-us/articles/360018792577-Is-it-possible-to-hide-and-unhide-channels 2024-10-04T15:41:19Z https://support.netgem.co.uk/hc/en-us/articles/360018793297-How-do-I-change-my-PIN 2024-10-04T15:41:00Z https://support.netgem.co.uk/hc/en-us/articles/360018793337-Can-I-set-up-Parental-Controls-for-my-device 2024-10-04T15:40:50Z https://support.netgem.co.uk/hc/en-us/articles/360018793837-Why-aren-t-the-subtitles-of-my-selected-language-working 2024-10-04T15:43:20Z https://support.netgem.co.uk/hc/en-us/articles/360018793957-Can-I-get-subtitles-on-my-device 2024-10-04T15:43:10Z https://support.netgem.co.uk/hc/en-us/articles/360018794057-Can-I-get-Audio-Description-on-my-device 2024-10-04T15:43:00Z https://support.netgem.co.uk/hc/en-us/articles/360018836517-How-do-I-update-my-payment-method 2023-03-23T03:48:14Z https://support.netgem.co.uk/hc/en-us/articles/360018918538-What-can-I-do-on-the-Netgem-TV-mobile-app 2025-04-08T14:56:05Z https://support.netgem.co.uk/hc/en-us/articles/360018919778-How-do-I-use-the-Alexa-voice-commands-on-my-device 2024-10-04T15:44:20Z https://support.netgem.co.uk/hc/en-us/articles/360018920098-How-do-I-pair-my-Alexa-device 2024-10-04T15:43:57Z https://support.netgem.co.uk/hc/en-us/articles/360018920478-I-have-forgotten-my-PIN-how-can-I-recover-it 2024-10-04T15:41:09Z https://support.netgem.co.uk/hc/en-us/articles/360018921178-How-do-I-set-Favourite-channels 2024-10-04T15:41:37Z https://support.netgem.co.uk/hc/en-us/articles/360018921438-Do-all-programmes-have-Audio-description 2024-10-04T15:42:50Z https://support.netgem.co.uk/hc/en-us/articles/360018921698-Can-I-change-the-language-of-Audio-Description 2024-10-04T15:42:38Z https://support.netgem.co.uk/hc/en-us/articles/360018956958-How-do-I-cancel-my-Netgem-TV-subscription 2025-09-10T17:06:22Z https://support.netgem.co.uk/hc/en-us/articles/360019680938-Can-I-watch-a-programme-and-record-at-the-same-time 2024-10-04T15:35:11Z https://support.netgem.co.uk/hc/en-us/articles/360019904157-How-do-I-get-a-new-pairing-code-to-pair-the-Mobile-App-to-my-device 2024-10-04T15:03:16Z https://support.netgem.co.uk/hc/en-us/articles/360019905997-Where-can-I-find-the-remote-on-the-Netgem-TV-Mobile-App 2025-08-06T13:16:29Z https://support.netgem.co.uk/hc/en-us/articles/360019906177-Can-I-watch-my-recorded-programmes-from-my-USB-stick-to-my-laptop 2024-10-04T15:36:50Z https://support.netgem.co.uk/hc/en-us/articles/360020034258-How-do-I-reboot-my-Netgem-TV-device 2024-10-04T15:02:44Z https://support.netgem.co.uk/hc/en-us/articles/360020036258-Do-I-need-an-aerial-before-I-can-use-my-device 2025-04-30T13:13:07Z https://support.netgem.co.uk/hc/en-us/articles/360020036358-My-Netgem-TV-device-is-showing-No-Signal-what-should-I-do 2024-10-04T15:01:44Z https://support.netgem.co.uk/hc/en-us/articles/360020087031-What-do-the-icons-within-the-Netgem-TV-mobile-app-mean 2024-10-04T15:30:01Z https://support.netgem.co.uk/hc/en-us/articles/360020122291-Can-I-watch-a-live-programme-on-the-Netgem-TV-mobile-app-and-or-on-TV-with-my-device 2024-10-04T15:29:18Z https://support.netgem.co.uk/hc/en-us/articles/360020151211-Which-shows-can-I-watch-when-I-m-not-at-home-or-on-the-same-network-as-my-Set-top-box 2024-10-04T15:29:51Z https://support.netgem.co.uk/hc/en-us/articles/360020440792-What-s-included-in-my-box 2024-10-04T14:46:07Z https://support.netgem.co.uk/hc/en-us/articles/360020708817-What-are-Amazon-channels 2024-10-04T15:34:07Z https://support.netgem.co.uk/hc/en-us/articles/360020826518-Which-Amazon-Channels-can-I-subscribe-to 2024-10-04T15:34:20Z https://support.netgem.co.uk/hc/en-us/articles/360020924911-What-is-the-minimal-Network-bandwidth-for-UHD-HDR-streaming-4K 2024-10-04T15:04:42Z https://support.netgem.co.uk/hc/en-us/articles/360024496512-I-already-have-a-Netgem-TV-device-but-I-did-not-register-What-do-I-do-now 2024-10-04T14:57:16Z https://support.netgem.co.uk/hc/en-us/articles/360024800491-How-do-I-pair-my-mobile-phone-tablet-with-my-Netgem-TV-device 2024-10-04T14:56:05Z https://support.netgem.co.uk/hc/en-us/articles/360024800531-Do-I-have-to-pair-my-mobile-phone-with-my-Netgem-TV-device 2024-10-04T14:57:02Z https://support.netgem.co.uk/hc/en-us/articles/4412222352657-What-is-Deep-Sleep-Mode 2024-10-04T15:03:05Z https://support.netgem.co.uk/hc/en-us/articles/4412618804241-Which-channels-and-or-apps-are-available-on-my-Netgem-TV-device 2023-07-28T20:04:01Z https://support.netgem.co.uk/hc/en-us/articles/4455253526673-Can-I-watch-Freeview-channels-on-my-Netgem-TV-device-if-I-don-t-have-an-aerial 2025-04-30T13:11:31Z https://support.netgem.co.uk/hc/en-us/articles/4455279651601-How-do-I-pair-my-mobile-phone-tablet-with-my-Netgem-TV-device 2024-10-04T15:21:49Z https://support.netgem.co.uk/hc/en-us/articles/4455378775953-Do-I-have-to-pair-my-mobile-phone-with-my-Netgem-TV-device 2025-08-06T13:56:22Z https://support.netgem.co.uk/hc/en-us/articles/4455411197457-What-can-I-do-on-the-Netgem-TV-mobile-app 2025-04-08T14:56:26Z https://support.netgem.co.uk/hc/en-us/articles/4468963489169-What-does-the-cast-feature-on-the-mobile-app-do 2024-10-04T14:56:30Z https://support.netgem.co.uk/hc/en-us/articles/4469057107857-What-does-the-cast-feature-on-the-mobile-app-do 2024-10-04T15:22:01Z https://support.netgem.co.uk/hc/en-us/articles/4575698535569-Can-I-watch-the-Premier-Sports-channels-on-my-Netgem-TV-device 2025-07-09T11:10:00Z https://support.netgem.co.uk/hc/en-us/articles/4977838904977-How-do-I-enable-casting-on-my-Netgem-TV-mobile-app 2025-08-06T14:47:31Z https://support.netgem.co.uk/hc/en-us/articles/4977903165713-How-do-I-cast-a-programme-from-a-Freeview-channel-to-my-Netgem-TV-device 2024-10-04T15:21:20Z https://support.netgem.co.uk/hc/en-us/articles/4977978277905-How-do-I-cast-an-IP-channel-to-my-Netgem-TV-device 2024-10-04T15:21:10Z https://support.netgem.co.uk/hc/en-us/articles/4984082044561-How-do-I-cast-a-programme-from-an-app-to-my-TV 2024-10-04T15:21:00Z https://support.netgem.co.uk/hc/en-us/articles/7119844507281-How-do-I-pair-my-Netgem-TV-device-with-a-Bluetooth-device 2024-10-04T15:42:05Z https://support.netgem.co.uk/hc/en-us/articles/7120360904977-What-are-the-limitations-of-the-Enhanced-Bluetooth-Listening-feature 2024-10-04T15:42:16Z https://support.netgem.co.uk/hc/en-us/articles/7136409981853-How-do-I-delete-my-recordings 2024-10-04T15:36:38Z https://support.netgem.co.uk/hc/en-us/articles/7236770660625-How-do-I-use-the-Accessible-TV-Guide 2024-10-04T15:42:27Z https://support.netgem.co.uk/hc/en-us/articles/8969996956701-What-s-new-in-the-latest-software-update 2025-04-30T11:55:53Z https://support.netgem.co.uk/hc/en-us/articles/9233888535197-How-do-I-get-a-replacement-remote 2025-07-08T12:04:40Z https://support.netgem.co.uk/hc/en-us/articles/9583954133277-Which-connections-are-present-on-my-NetBox-4K 2024-10-04T14:48:48Z https://support.netgem.co.uk/hc/en-us/articles/9588099649181-How-do-I-restore-my-NetBox-4K-to-factory-settings-or-reset 2024-10-04T15:02:24Z https://support.netgem.co.uk/hc/en-us/articles/10219889073693-How-do-I-access-my-Favourite-Channels-EPG 2024-10-04T15:41:28Z https://support.netgem.co.uk/hc/en-us/articles/10748081369501-How-do-I-set-a-reminder-for-a-future-live-programme 2024-10-04T15:19:10Z https://support.netgem.co.uk/hc/en-us/articles/11168623650333-How-do-I-favourite-channels-within-the-Netgem-TV-mobile-app 2025-08-06T15:26:49Z https://support.netgem.co.uk/hc/en-us/articles/11432907913629-How-do-I-access-the-picture-in-picture-feature-on-the-Netgem-TV-mobile-app 2024-10-04T15:28:31Z https://support.netgem.co.uk/hc/en-us/articles/11705183164317-How-many-Freeview-Channels-are-on-my-service 2025-07-09T12:03:10Z https://support.netgem.co.uk/hc/en-us/articles/12379061992861-How-many-channels-do-I-get-on-top-of-Freeview 2025-07-08T09:29:34Z https://support.netgem.co.uk/hc/en-us/articles/12380150657565-How-do-I-cancel-my-scheduled-recordings 2024-10-04T15:35:40Z https://support.netgem.co.uk/hc/en-us/articles/14990925065373-How-do-I-pair-the-Netgem-TV-mobile-app-with-my-replacement-second-set-top-box 2025-08-06T15:34:26Z https://support.netgem.co.uk/hc/en-us/articles/15988478978845-How-do-I-use-my-remote-control 2024-10-04T15:31:04Z https://support.netgem.co.uk/hc/en-us/articles/16002436511133-How-do-I-navigate-through-my-Netgem-TV-service 2024-10-04T15:30:54Z https://support.netgem.co.uk/hc/en-us/articles/16011754404893-What-can-I-access-from-the-Home-page-FreeviewPlay 2024-10-04T15:30:42Z https://support.netgem.co.uk/hc/en-us/articles/16013792669853-How-do-I-search-on-my-Netgem-TV-service 2024-10-04T15:30:32Z https://support.netgem.co.uk/hc/en-us/articles/27014352395165-What-information-is-available-within-the-Programme-Cards 2025-09-18T11:17:07Z https://support.netgem.co.uk/hc/en-us/articles/27014558066333-How-do-the-Programme-Cards-work 2025-04-30T13:20:34Z https://support.netgem.co.uk/hc/en-us/articles/27014736078493-Can-I-see-which-apps-offer-the-content-I-want-to-watch 2025-04-30T13:34:21Z https://support.netgem.co.uk/hc/en-us/articles/27015050778141-What-is-the-new-You-Might-Also-Like-section 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