For direct Netgem TV device customers - Amazon/eBay
Your device is covered by a 12-month warranty from the date of purchase. To activate your warranty you would need to register your device by downloading the Netgem TV mobile app from the Android app store, Google Play, or the App store and pairing it with your device.
For subscription customers - 3UK and direct Netgem TV subscriptions
You have a rolling warranty on your device for the duration of your contract.