Why aren't the subtitles of my selected language working? Subtitles are provided by the channel/broadcaster. If your selected language subtitle does not appear, then it is not available from the channel/broadcaster, itself. Related articles Can I get subtitles on my device? Some channels are missing, what should I do? My Netgem TV device is not detecting my Internet connection. What should I do? Comments 0 comments Article is closed for comments.